Shipping policy

At TRÈSESSION, we strive to ensure that your order arrives on time and in excellent condition. Below are the details of our shipping policy:

Shipping Options:

1. Standard Shipping: Typically takes 3-5 business days. Available for all orders within the continental United States. Shipping rates are calculated at checkout based on the shipping destination and package weight. Orders over $100 qualify for free standard shipping.
2. Expedited Shipping: Typically takes 1-3 business days. Available for an additional charge, calculated at checkout based on the shipping destination and package weight.
3. International Shipping: We also offer shipping to select international destinations. Shipping rates and times vary based on the destination country and package size. Please note that international customers are responsible for any customs fees, taxes, and additional charges that may apply.

Order Processing:

1. Processing Time: Orders are processed within 1-2 business days of receipt. Processing time does not include weekends or holidays.
2. Notification: You will receive a confirmation email once your order has been shipped, which will include tracking information so you can monitor your order’s progress.

Delivery Guidelines:

1. Delivery Times: All delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
2. Address Accuracy: Make sure your shipping address is correct as we are unable to redirect orders once they are on their way to you. TRÈSESSION is not responsible for orders lost due to incomplete or incorrect addresses.
3. Undeliverable Packages: Occasionally packages are returned to us as undeliverable. Should this happen, we will attempt to contact you to arrange for re-delivery.

Lost or Damaged Packages:

1. Damage: If you receive a damaged item, please contact us immediately at [customer service email/phone number]. We will work with you to ensure the issue is resolved.
2. Lost Packages: If your order has not arrived within the estimated delivery time, please contact us. We will conduct an investigation with the carrier to locate your package.

Contact Us: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at [customer service email/phone number]. Our team is dedicated to ensuring that your experience with TRÈSESSION Hair Care meets your expectations.

Thank you for shopping with TRÈSESSION! We look forward to serving you.