Refund policy

At TRÈSESSION, we are committed to your complete satisfaction with our products. We understand that sometimes a product may not work out, and we want to ensure a seamless and fair process for handling returns and issuing refunds.

Eligibility for Returns:

1. Time Frame: Products must be returned within 30 days of purchase for a full refund.
2. Condition: Products must be at least half full and returned in their original packaging.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Return Process:

1. Contact Us: Before returning any product, please contact our customer service team at sales@tresessionhair.com to initiate the return process. We will provide you with a Return Authorization number.
2. Prepare the Package: Include the item(s) you are returning, the original receipt, and the Return Authorization number in your return package.
3. Shipping: Return the package using the shipping carrier most convenient for you. We recommend using a traceable shipping method as we are not responsible for lost or missing packages.
4. Shipping Costs: Customers are responsible for all return shipping costs unless the product is being returned due to a defect or error on our part.

Refunds:

1. Inspection of Return: Upon receipt of the returned item(s), our team will inspect the product to ensure it meets our return conditions.
2. Processing Time: If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.
3. Partial Refunds: If the product does not meet our return conditions, we may issue a partial refund at our discretion.

Exchanges: If you prefer to exchange a product rather than receive a refund, please follow the return process and specify that you would like an exchange. Please indicate the product you wish to receive in exchange. Exchanges are subject to product availability.

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer service immediately to arrange for a replacement or refund at no cost to you.

Contact Us: For any questions or concerns regarding our refund policy, please contact us at sales@tresessionhair.com. We are here to help ensure that your experience with TRÈSESSION is nothing short of excellent.

Thank you for choosing TRÈSESSION for your hair care needs!